When a company treats the symptom, it pays for the fix and the problem returns. A way to separate what you see from what is causing it.
Investigation notes
Short pieces on symptoms, causes and what comes first, to see the whole business.
On the covers, each hot spot is one of the seven areas of a business. The lit ones are the areas the piece covers, and what is still a hypothesis stays behind the fog.
Management
The seven areas that affect each other inside a business
Management, marketing, sales, customer relationship, operations, finance and product. How one area pushes the next, and why looking at only one misleads.
Priorities
Fact or hypothesis: how to decide what comes first
Prioritizing with clear criteria starts by separating what is confirmed from what is still a guess. A simple way to do it in your business.